Helpdesk / Customer Support - Boca Raton, Florida

SECNAP Network Security has an opportunity for a Helpdesk and Customer Support Associate with a background in desktop networking and related fundamental concepts. Hands-on experience with existing tools is paramount. The ideal skill set might look like this:

• A solid understanding of networked/distributed computing environment concepts
• Routing and switching
• Ability to track and complete support requests from employees and customers
• Experience in Internet and network issues
• Ability to troubleshoot problems independently
• Knowledge and experience with various desktop operating systems, including Windows 7 and OSX
• Knowledge and experience with various server operating systems, including Windows 2008 and FreeBSD
• Desire to learn and share knowledge
• Clear oral and written communications skills

In addition to knowledge of Network Engineering and Operating Systems, applicants should possess one or more professional certifications, such as:

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Systems Engineer (MCSE)
• Unix Administrator
• Associates in Computer Science or related work experience

Candidate must be a U.S. Citizen (no exceptions), and be willing to submit to a background check and drug screening.

Candidates only please - no staffing firms. SECNAP is an equal opportunity employer.

Please submit your resume with cover letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it