SECNAP IONSPAM Hosted Email Security Service

DESCRIPTION OF SERVICE. SECNAP's IONSPAM Email Service consists of Simple Mail Transfer Protocol (SMTP) Service for inbound and outbound email. Email passes through the Service, which performs computerized content inspection and attachment filtering to find and eliminate computer viruses, Trojan horses, worms and other harmful computer code.

Incoming email addressed to you is filtered to identify Unsolicited Commercial Email (UCE or “spam”) and route the spam according to the spam handling options chosen by you for your Domain’s email. Emails sent to you, or originated from you, are inspected by our systems and scanned for viruses, worms, Trojan horses, and other forms of harmful computer code.

If an email is found to contain a virus, Trojan horse, worm, or other harmful computer code, this email will be acted upon by our systems to block its transmission. Inbound attachments to email messages sent to you are quarantined according to domain administrator settings.  Outbound attachments sent by you that contain executable code or scripts are quarantined to provide an extra measure of protection. UCE or spam that is sent to you is handled according to the spam handling settings for your Domain that are in effect at the time of transmission.

ACCEPTABLE USE POLICY (AUP). As a condition of your use of the Service, you warrant to SECNAP that you will not use the Service for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

By way of example, and not as a limitation, you agree not to:

• generate or facilitate bulk, mass emails, or high volume email;
• violate, or encourage the violation of, the legal rights of others;
• use the service for any unlawful, invasive, infringing, defamatory, or fraudulent purpose;
• distribute unsolicited commercial email, spam, viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature;
• interfere with the use of the Service, or equipment used to provide the Service, by customers, authorized resellers, or other authorized users;
• alter, disable, interfere with or circumvent any aspect of the Service;
• test or reverse-engineer the Service in order to find limitations, vulnerabilities or evade filtering capabilities;
• use the Service, or a component of the Service, in a manner not authorized by SECNAP.

Your failure or the failure of your users to comply with the AUP may result in suspension or termination, or both, of the Service pursuant to this Agreement.

SECNAP has no obligation to monitor the Service or any user's use thereof or retain the content of any user session. However, SECNAP reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.  SECNAP reserves the right to block, delete, throttle or rate limit any outbound messages that violate this AUP.

RESPONSIBILITIES OF RESELLERS

Prior to offering outbound filtering to its customers, Reseller must comply with the following:

• Reseller agrees to distribute, collect, and retain an executed 'SECNAP IONSPAM Hosted Email Security Service End-User License and Terms of Service Agreement' (“EULA”) before Service for new End-Users are delivered or additional services are provided.
• Execution of the EULA is required prior to delivery of new Service by Reseller.
• SECNAP reserves the right to audit Reseller at any time, with at least 48-hour notice, to verify that Reseller has in its possession signed and executed EULAs from any End-User organization using the Service.
• Upon discovery of any End-User violating the EULA, Reseller will make best efforts to immediately contact SECNAP and End-User, and also make best efforts to stop or help End-User to stop the violation(s).
• The EULA is linked below and may be incorporated into existing contracts which Reseller delivers to End-User, so long as the terms of the EULA are not altered, and any contract into which it is incorporated is subject to audit by SECNAP in accordance with this section.
• Failure to produce EULA may result in suspension, termination, or both, of Reseller status.

Use of the IONSPAM or Hosted SpammerTrap Service is subject to this Acceptable Use Policy.

Resellers who joined the Channel One partnership program prior to February 2010 must download and execute the following reseller agreements prior to being able to offer outbound email filtering services to their customers.  Channel One partners who joined after this date have this language incorporated into their existing Channel One contracts, and have already agreed to these terms.

Channel One Reseller Agreement Addendum

Sample End-User License Agreement

Please download the agreements linked above.  Once reviewed and signed, please fax the Channel One Reseller Agreement Addendum to SECNAP at 561-999-5112, or you may scan the signed agreement and email it to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .