Support

Clients who use SECNAP Network Security solutions are supported by expert engineers in our Secure Operations Centers. These Centers are staffed round-the-clock for network monitoring purposes and to assist clients with any network security events. Call 561-948-2255 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Clients who use SECNAP Email Security solutions also have 24/7 access to technical support for our appliances and hosted services. In addition to being available by email and phone, we provide detailed information online to enable you to answer most questions at your individual convenience. Call 561-948-2254 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
  • Email Security Installation and Maintenance

    Installing your Email Security and Privacy Gateway solution doesn't get any easier than this. Follow our simple, four-step process to be up and running in 20 minutes. And don't forget--every appliance arrives with a QuickStart Wizard and a single page of instructions. We're betting you won't need them both.

  • Manuals

    During a product review of the Email Security Gateway Powered by SpammerTrap, conducted by SC Magazine in May 2008, our documentation earned five stars for ease of use.

    Advanced technology meets singular simplicity. It's a beautiful thing!

  • Support Programs
    SECNAP offers a Technical Support Program tailored to your organization's needs. From 24/7 live service, to 2-hour on-site support for our global client network, we're there for you just the way you need us to be.
  • FAQs about SpammerTrap and Other Services

    We've answered a host of frequently asked questions about our Email Security solution, and even a few about some of our other services.

    If you can't find it here, let us know and we'll add it. Because inquiring minds want to know.

  • Support Phone Numbers

    SECNAP Customer Service and Technical Support is only an email or phone call away.

    • Network Security Incident: 561-948-2255 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    • Customer Support for Email Security Solutions: 561-948-2254 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    • Customer Service for Shipment Tracking / RMAs: 561-999-5000
  • Downloads

    Free desktop and security software updates, Product Brochures and Technical Specifications.

    Whitepapers have moved to here: http://www.secnap.com/support/whitepapers

  • Whitepapers

    We hope you will find these whitepapers informative.  Our goal is to include industry relevant information that will help you and your company maintain the security of your network and the privacy of your clients.

What Clients Say

“SECNAP has consistently demonstrated its ability to provide industrial-strength network security options that stop threats before they can affect our business, and in a highly cost-effective manner."

Ilan Zachar, Chief Information Officer, Gazit Globe

(see interview with Ilan Zachar on secnap.tv )
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