Using the Recovery CD

For major upgrades, restoration, or disaster recovery it may be necessary to use the SpammerTrap recovery CD. The CD is a live boot CD with tools installed that allow SpammerTrap support staff the ability to remotely fix software problems on the SpammerTrap when it can't boot.

Note: This is only applicable for models with a CD rom drive. If your model does not have a CD-ROM drive please contact SpammerTrap support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , 561-999-5000 option #2, or direct dial at 561-939-7254 .

1. Download the SpammerTrap recovery CD (contact SpammerTrap Support for access).
2. Burn the ISO image as a CD. For instructions on this please see your CD burner manufacturer.
3. Insert the recovery CD into the SpammerTrap.
4. Reboot or power on the SpammerTrap (pressing the power button for 1 second should power the device off softly).
5. The CD will attempt to pull a DHCP address. If this fails, a local administrator will have to connect a keyboard and monitor to the device and manually assign an IP address. Please contact SpammerTrap support for instructions on manually assigning an IP address.
6. Once booted and with a valid IP address, the recovery CD will attempt to "call home" using the same encrypted tunnel the SpammerTrap uses for maintenance, software and security updates (TCP/443 OUTBOUND). Please ensure your firewall policy will allow this.
7. If successful, SpammerTrap support should receive an email notifying them the recovery CD was booted within 15 minutes. It's a good idea send SpammerTrap support an email letting them know to be looking for it.
8. SpammerTrap support will access the device and repair the problem. Once done they will contact the onsite technical contact to remove the CD and reboot the SpammerTrap.