Support Programs

SECNAP offers a Technical Support Program tailored to your organization's needs. From 24/7 live service, to 2-hour on-site support for our global client network, we're there for you just the way you need us to be.

SpammerTrap Standard Support

Print

E-mail

All SpammerTrap SME Appliances include SECNAP's SpammerTrap Standard Support Program, with 24/7 phone and email support and next day hardware replacement.
Learn more ...

SpammerTrap Priority Support

Print

E-mail

SECNAP SpammerTrap Priority Support is included with every SpammerTrap ENT model. This includes upgraded Next Business Day ONSITE hardware support and 24/7 SNMP, statistics and host monitoring.
Learn more ...

SpammerTrap Premium Support

Print

E-mail

SECNAP SpammerTrap Premium Support is included with every SpammerTrap GEM model. This includes upgraded same business day ONSITE* hardware support; 24/7 SNMP, statistics and host monitoring; and a dedicated support engineer.
Learn more ...

Managed IDS & IPS Support

Print

E-mail

Included with every one of SECNAP's Managed Network Security Services (MNSS) is 24/7 live support. This includes real time logging, Next Business Day on-site hardware support and network uptime and availability.
Learn more ...