SECNAP offers a Technical Support Program tailored to your organization's needs. From 24/7 live service, to 2-hour on-site support for our global client network, we're there for you just the way you need us to be.
SpammerTrap Standard Support
All SpammerTrap SME Appliances include SECNAP's SpammerTrap Standard Support Program, with 24/7 phone and email support and next day hardware replacement.
SECNAP SpammerTrap Premium Support is included with every SpammerTrap GEM model. This includes upgraded same business day ONSITE* hardware support; 24/7 SNMP, statistics and host monitoring; and a dedicated support engineer.
Included with every one of SECNAP's CloudJacket 360 Security Services is 24/7 live support. This includes real time logging, Next Business Day on-site hardware support and network uptime and availability.