SECNAP Network Security is committed to protecting the privacy of our website visitors and clients. We uphold the highest industry standards in online privacy and protection. SECNAP does not send unsolicited commercial email (UCE) or spam. You must explicitly request information from SECNAP Network Security before SECNAP will email you.
In compliance with the Privacy Shield Principles, SECNAP commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact SECNAP at [email protected]
SECNAP has further committed to refer unresolved Privacy Shield complaints to JAMS , an alternative dispute resolution provider. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you. Complaining parties may also, in absence of a resolution by SECNAP and JAMS, seek to engage in binding arbitration through the Privacy Shield Panel.
SECNAP is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
SECNAP will cooperate with the United States Federal Trade Commissions and any data protection authorities of the EU Member States (“DPAs”) and/or the Swiss Federal Data Protection and Information Commissioner (“Commissioner”) in the investigation and resolution of complaints that cannot be resolved between SECNAP and the complainant that are brought to a relevant DPA.
Security and Privacy
SECNAP’s website uses security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment at our datacenter.
We will never share, sell, or rent individual personal information to anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your requesting information.
Upon request, SECNAP will allow users to “opt-out” of promotional contacts at any time. Also, upon a user’s request, SECNAP will delete the user and his or her personal information from its database.
At times we will use your IP address to help diagnose problems with our server, to administer our website and track usage. We also may track browser types to help us understand our visitors’ needs related to our website design.
There is an optional section of our website where registration forms require your name, company, address, phone and email address. This form provides the ability to opt-in to receive future emails from SECNAP as well as receive access to optional sections of our website. If you opt-in to receive email communications from us, then we may send information to you about our products or services.
You may review and change or delete your information with us at any time by clicking on the “modify profile” link or similar found at the bottom of emails sent via our system or by accessing the registration section of our website.
Managed Network Security Services, Network Security and Compliance Audits, Penetration Testing and Vulnerability Assessments
SECNAP Engineers do not collect, maintain or forward any personally identifiable information (PPI) during their normal course of work. Any PPI accidentally received is immediately destroyed and the originating organization or individual is notified of both the accidental disclosure and the disposition of the PPI. All communications from SECNAP’s CloudJacket IDS/IPS and/or auditing or testing servers is sent using a minimum of 3DES SSL or TLS encryption.
SECNAP IONSPAM(tm) Managed Email Security Services and SpammerTrap(r) Email Security Appliance
SECNAP does not collect PPI of IONSPAM clients except that which is provided by SECNAP Channel One Partners or resellers. Any PPI, such as email addresses or names stored on IONSPAM servers, can be corrected by contacting the Partner or SECNAP site administrator. Passwords used in POP/IMAP/LDAP or WEBDAV authentication are not stored by SECNAP. Local authentication passwords are protected by forced complexity (8 chars max, three character sets) and stored in non-reversible md5 or salted md5 form. Neither SECNAP nor its Partners or resellers have access to the original passwords.
Client-side cookies are used to verify the login status of customers using products or services linked directly with our website. Usage of a cookie is in no way linked to any PPI while on our site. If a user rejects the cookie, the user may still use our site; however, the user may not be able to access all areas of our site.
Server-side cookies are used to track web usage, to identify ‘worm based’ accesses, and to allow SECNAP to determine which web pages you visited so that we may assist you better. If a user rejects the cookie, the user may still use our site; however, the user may not be able to access all areas of our site.
SECNAP Network Security may use from time to time a limited number of third-party service providers, contractors, and other businesses to assist us in providing our solutions to our customers or in meeting internal business operation needs. These third-parties may access process or store personal data in the course of performing their duties to SECNAP.
SECNAP is responsible for the processing of personal data it receives, under the Privacy Shield, and subsequently transfers to a third party acting as an agent on its behalf. SECNAP complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
Links to other Websites
SECNAP may provide links to other websites for the convenience of our clients and other visitors. SECNAP is not responsible for the privacy practices or content of any other websites to which we link.
This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
If you have any questions about this privacy statement or this website, please contact us. Contact 561.999.5000 or http://www.secnap.com/contact .