A Move Away From Tool Sprawl
CloudJacket MXDR combines XDR, SIEM, and NDR in one interface. The goal is to address a familiar MSSP problem: manual log correlation, broken visibility, and different response processes for each control point.
CloudJacket MXDR serves as a unified platform that integrates Extended Detection & Response (XDR), Security Information & Event Management (SIEM), and Network Detection and Response (NDR) functionalities into a single interface. For MSSPs managing multiple disparate tools, it immediately replaces the operational tasks of manual log correlation, separate event detection across endpoints, networks, and cloud, and siloed response workflows. This consolidation eliminates the need for juggling independent MDR, SIEM, and NDR systems, streamlining security event management from day one. The result is fewer platforms to manage and a faster path from detection to response.
Multi-Tenant Operations and Margin Impact
For service providers, the multi-tenant architecture is the core operational change. A single dashboard with tenant separation allows analysts to move across customer environments without switching tools, apply consistent workflows, and maintain service levels as the customer base grows.
Partners can expect measurable reductions in analyst time through the Secnap SOC handling of over 99% of security events without client intervention. Fewer than 0.01% of security events are escalated to the client with guided remediation steps. The result is an average response times under 3 minutes for critical events, which reduces alert fatigue and the volume of low-value tickets. The SOC is positioned as an operational extension of the partner’s team, taking on the bulk of event handling while allowing providers to focus on remediation, customer engagement, and service expansion.
Human-Led SOC With AI as a Scaling Layer
The platform combines a US-based 24/7 SOC with AI-driven event processing. The model combines a US-based, 24/7 Security Operations Center (SOC) led by human experts with AI augmentation for threat detection, investigation, and response. AI handles high-volume telemetry, filters false positives, and enables automated containment actions such as system isolation. Human analysts focus on validation, complex incidents, and proactive threat hunting.
This structure is designed to help MSSPs add customers without increasing headcount at the same rate. Intelligent alert management, feedback loops between analysts and AI, and scalable architecture are intended to maintain response times and margins as environments grow.
Identity Becomes Part of the Core Workflow
Identity threat detection is integrated into the same operational view as endpoint and network telemetry. The integration of Identity Threat Detection & Response (ITDR) with SIEM provides a centralized dashboard that correlates identity-related signals, such as credential compromises or unauthorized access, with data from endpoints, networks, and cloud environments.
For MSSPs managing hybrid environments across AWS, Azure, and Google Cloud, this enables coordinated response from a single workflow. More importantly, it introduces direct response actions tied to identity. The primary value is in fundamentally new response capabilities, including account lockout and session revocation, beyond improved correlation and forensics. These capabilities better protect hybrid environments that rely on identity management for access.
Consolidation as an Operational Strategy
Today, MSPs and MSSPs are being asked to monitor more systems, support more customers, and respond faster without adding staff. Platforms that reduce context switching and standardize response workflows directly affect service scalability and profitability. CloudJacket MXDR reflects that shift. By combining multi-tenant management, curated alerting, identity monitoring, and integrated response in a single operational model, SECNAP is aligning its SOC-led approach with the channel’s need to deliver more security outcomes with fewer moving parts.
