Cybersecurity in the Hospitality Sector

In the realm of hospitality, where personalized service and guest satisfaction are of utmost importance, safeguarding customer data and ensuring data privacy are paramount. At SECNAP, we recognize that the very essence of hospitality revolves around customer-centricity and personalized experiences, making the industry a prime target for cyber threats. With hotels serving as repositories of invaluable personal information, cybersecurity becomes a pressing concern for the hospitality sector.

“31% of all retail and hospitality businesses have experienced some form of security or data breach.*”
-Security Magazine

Most Concerning Cyber Threats to the Hospitality Industry:

• • • • Point-of-Sale (POS) Attacks: These attacks involve compromising the payment systems used by hotels, restaurants, and other hospitality businesses. Cybercriminals may install malicious software on POS terminals to steal payment card information, which can then be used for fraudulent transactions.
      • Phishing and Social Engineering: Phishing attacks target employees, guests, or customers of hospitality businesses with deceptive emails, messages, or phone calls. These attacks aim to trick individuals into revealing sensitive information, such as login credentials, credit card details, or personal information.
      • Ransomware: Ransomware attacks involve infecting a hotel’s or a resort’s computer systems with malware that encrypts data and demands a ransom in exchange for the decryption key. This can lead to severe disruptions, data loss, and financial damage.
      • Credential Theft and Unauthorized Access: Hackers often attempt to steal login credentials of employees, vendors, or guests. Once they gain access, they might steal sensitive information, disrupt operations, or gain control over internal systems.
      • IoT Exploitation: Many hospitality businesses use Internet of Things (IoT) devices, such as smart thermostats, keyless entry systems, and room control systems. These devices can be vulnerable to cyber attacks, allowing hackers to gain unauthorized access, manipulate settings, or gather data from guests.

It’s important for the hospitality sector to implement strong cybersecurity measures, employee training, and regular security audits to mitigate the risk of these and other cyber threats.

Discover the utmost importance of safeguarding your business against the rising tide of cyber threats. At SECNAP, we have designed CloudJacket, a Managed Detection and Response (MDR) service that addresses the security needs of the hospitality sector without burdening IT staff with alerts, making it affordable and effective. The CloudJacket platform unifies XDR, EDR, SIEM, MDR, and NDR functionalities together with a threat intelligence platform for a comprehensive solution to information security threats. This cutting-edge technology collects vital data from a myriad of sources, which is then analyzed through our proprietary eXtended intelligence engine and assessed by our SOC – a dedicated team of highly-experienced cybersecurity experts based in the USA. CloudJacket provides state-of-the-art protection against malware, ransomware, data breaches, unauthorized access, and other sophisticated attack vectors. With us, you get an unparalleled blend of protection, detection, and response capabilities, all bundled into one powerful package. Our value lies not just in our defense system, but in the peace of mind we provide, allowing you to focus solely on driving your organization to new heights.